INFORMATION ON THE PROCESSING OF PERSONAL DATA - pursuant to Article 13 of Regulation (EU) 2016/679

We take seriously the safeguarding of the users’ Privacy and we devote our outmost attention to the purpose of guaranteeing the security and discretion of the personal data given to us by the users. By personal data, we mean information that can be traced back to a specific individual, such as name, address, telephone number or e-mail address.

Therefore, we suggest that you go through the following document to learn more on our corporate policy on the subject of the protection of personal data.

  • The personal data controller

The Data Controller of your Personal Data (“Data Controller”) collected and processed on this Site is SETHI S.r.l. ("SETHI SRL") with head office in Via A. Volta 31, Abano Terme, Padova - Italy. In case further data is required for the use or purchase of services and products supplied by third parties, they will be treated by these third parties.

  • Type of Personal Data to be gathered and used

SETHI SRL collects personal data specifically and voluntarily shared by the users of this Site. Although it is required to register as a user to the Site in order to use and purchase selected products or services, and it is necessary to provide some personal data to elaborate and perform some requests, it is possible to access several areas of the Web Site without giving any of your personal data. However, which details are necessary to supply the product or service requested by the user is specified on all pages where personal data is collected.

  • Registration of the users

If the user chooses to register, we will collect the personal information which is manually given by filling out a registration form with name, e-mail address, postal address, telephone number, preferences. 

  • Reservation request

From the moment of enquiring about a reservation from this Site, the user is asked to provide personal information via a form to be filled out on-line. Such information includes for example: name, address, date of birth, house and/or office telephone number, e-mail address.

This data is used for the purpose of handling and finalising the reservation and the supply of products or services requested as well as to communicate the status of the order to the User via e-mail or telephone.

If the order is placed for somebody else, the personal information of other people will be asked for from the interested party, such as names, surnames, e-mail addresses.

We recommend that you insert such information with the consent of the immediately interested party. Such information is used exclusively for the purpose of booking a room and/or hotel services and, on request of the user, to send out their booking confirmation.

  • Contacts

The user’s personal data (such as name, surname, e-mail address) is obtained every time the user asks a question or makes a suggestion or asks for information or assistance. 

  • Registration LogFile

As with the majority of servers, we use logfiles. The log files include IP addresses, the type of server, the ISP, the reference and exit pages, the type of platform, the time data (date/hour), and the number of clicks. These files are useful to analyse the tendencies, run the site, trace the navigation course, diagnose the server problems and collect general demographic information on the use of the aggregated IP. The addresses and all the other registration data are not connected to identifiable or retraceable personal information.

  • Cookies

IT systems and software procedures used to operate our Web site obtain certain types of unique identifying data, browsing data, whose transmission is implicit in the use of Internet communication protocols when your browser or device access to our Web site, or to other Services, and they use cookies. For more information, please read our Cookie Policy.

This information is not collected to be associated with identified subjects, but given their nature could allow for identifying users when processed and associated with data kept by third parties.

This category includes for example domain names, IP addresses of computers used by users who connect to our Web site, addresses in URI (Uniform Resource Identifier) notation of requested resources, the time the request is made, the method used to submit the request to the server, the file size obtained in response, the numerical code indicating the response status from the server (successful, error, etc.) and other parameters related to the user's operating system and computer environment.

These data are only used in order to obtain anonymous statistical information about the way the Web site is used, to ensure it is working properly and to find any abnormalities and/or abuse. The data may be used for the purposes of establishing liability in the event of computer crimes which harm the Data Controller or third parties: other than this, data collected by our Web site are deleted in a short period of time.

  • Treatment of the conferred Data

The collected data can be used for:

  • Reservation

Every time the user makes a reservation for a product or service through the Site, modifies or cancels it, they will be contacted via e-mail. In case that the services or product supply cannot be delivered or carried out properly due to circumstances beyond control, SETHI SRL and its commercial Partner can contact the user via e-mail and via telephone to inform them of such conditions and help them find a solution or alternative proposal.

  • Commercial Communication

As a registered user of the Site, you can periodically receive from SETHI SRL e-mails mails on programmes, events and information on accommodation, services or products and other opportunities given.

Moreover, the user can receive from SETHI SRL communication by ordinary post concerning information on services or products and other opportunities given.

During registration contact information is asked from the user such as name and electronic address (e-mail). With respect to our users’ privacy, we offer the possibility of non receiving commercial information. In this case please follow this URL: .

  • Answers to questions or suggestion 

SETHI SRL will use the User’s e-mail address or telephone number to reply in case the user sends a question or suggestion or asks for assistance or for problems pertinent to the access to the Site.

Request of updating or deleting data: when the user asks for an update or the deleting of data, SETHI SRL will send them an e-mail of confirmation.

  • Optimising of the quality

SETHI SRL gathers some data based on the navigation of the users of the Site, for the purpose of improving awareness and the service to our users. Such data allow us to optimise the user’s capacity to surf the Site and develop programmes and personalised contents that interest our registered users and visitors to our Site. No personal information is collected, unless expressly provided by the user.

This data can also be used to display targeted advertising messages. By no means is any personal data used to display targeted advertising messages. The demographic information accumulated is shared with our partners and advertisers. Such information is not connected to any personal data.

  • Authorised service provider

SETHI SRL shares the users’ personal information with authorised service providers who bring into completion some functions or services on our behalf. For example, we work with external companies for the control and management of the Site, the statistics. We work with service providers to proceed to the analysis of commercial data and to provide marketing assistance. Such companies don’t have the right to preserve, share and use the personal data relayed to them for any secondary aim. 

It is possible that SETHI SRL stipulates a contract with a reliable third party to the purpose of facilitating the distribution of communications, promotions or competitions. On the completion of these projects, all the information will be returned.

  • User’s Rights and access to the data  

The users, to whom the personal data  is attributed, have the  right in any given moment to obtain the confirmation of the existence or not of their data and to know the content or origin, verify the exactness of, or ask for integration or updating, or rectification otherwise. (art. 16 EU/2016/679)

In compliance with the same article the user has the right to ask the erasing, transformation in an anonymous form or the blocking of the data treated as breach of the law, as well as oppose at all events, for legitimate reasons, to their treatment.

The requests are to be addressed to SETHI SRL via e-mail to the address as indicated in the section “How to contact us”

  • Security of the personal information

We take all due precautions so as to protect the personal data of our users. Only the employees who are in need of such data for a specific task can have access to the personal information. Finally the servers which store personal data are in an office locked with a key, protected by password and firewall conforming to the standards of the industry. 

  • Modification of the present Privacy Informative Document 

The present Privacy Informative document was updated and inserted in the Site on June 10th, 2020.

Independent of the following updates, we will respect the standard procedure on the subject of the privacy of the data described in this informative document at the very moment in which the user has provided us with His/Her data.

In case we were to decide to modify our policy of guaranteeing privacy, such alterations will be related in the current privacy policy and effective application data, so as to always make possible you being up to date on the information we collect, on the use we make of it and in some cases, on their potential diffusion.

  • How to contact us

For any question or suggestion concerning our privacy policy, the users can contact us on the address:

The data protection officer is Arch. Levis Marco and can be contacted at